Refund policy

Our RFS Online Return Policy: 60 Days, Flexible Returns

At Reuben F Scarf, we want you to be completely satisfied with your purchase. We offer a flexible 60-day return policy for eligible online orders, giving you the option to receive a refund, store credit or item exchange, depending on when your return is requested.

Return Options

If you change your mind about your purchase, you may request a return within 60 days of receiving your order.

Returns Within 14 Days of Delivery - Refund to Original Payment Method

Approved returns within 14 days from the date of delivery will receive a refund to the original payment method, subject to our standard return conditions.

Returns Between 15–60 Days of Delivery - Store Credit or Exchange Only

Returns requested between 15 and 60 days from the date of delivery may be accepted for store credit or exchange only.

Store credit will be issued once the returned item has been received and inspected, provided the item meets our return conditions.
After 60 days from delivery, we are unable to accept change-of-mind returns.

Standard Return Conditions

To be eligible for a change-of-mind return:
  • Items must be returned within the applicable return period.
  • Items must be in their original condition.
  • Items must be unworn, unwashed, and have all original tags attached.
  • Items must include proof of purchase.
  • Items must be returned with a completed return claim form.
Returns that do not meet these conditions may be refused or returned to the customer.

Return Shipping Costs

Customers are responsible for return postage costs for change-of-mind returns.
For approved returns, any applicable return postage costs will be deducted from the refund amount where applicable.

Restocking Fee

A 10% restocking fee may apply to change-of-mind returns where our assessment determines that the return is due to purchasing multiple sizes of same item (size bracketing), buyer preference, incorrect selection, or circumstances outside of a product fault.

The restocking fee does not apply to items that are faulty, damaged, or incorrectly supplied.

Return Process

To request a return:
  1. Complete our online return claim form.
  2. Email your completed claim form to reubenfscarfonline@gmail.com
  3. Once your return has been approved, send the item back with your claim form enclosed.
  4. Once received and inspected, we will process your refund or issue store credit depending on the return timeframe.
Our team may contact you to clarify details regarding your return request. Failure to respond may delay the processing of your return.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us as soon as possible with:
  • Your order details
  • A completed claim form
  • Clear photographs showing the issue
Faulty or damaged items will be assessed in accordance with Australian Consumer Law. Approved claims may be eligible for a repair, replacement, refund, or other appropriate remedy.

Refund Processing

Approved refunds will be processed within 7 business days of receiving and inspecting your returned item.

Refunds will be issued to the original payment method used for the purchase.
Store credits will be issued via email and can be used towards future purchases.

Important Information

Reuben F Scarf reserves the right to refuse change-of-mind returns that do not meet the requirements outlined in this policy.

Nothing in this policy excludes, restricts, or modifies any rights or remedies available to customers under Australian Consumer Law.